Refund policy

At Orluna Jewelry, your satisfaction means everything to us. We take great pride in the quality and craftsmanship of every piece we create. If you're not completely in love with your purchase, we're here to make the return process simple and worry-free.

30-Day Free Returns

We proudly offer free returns within 30 days of delivery.

If you'd like to return your order, simply contact our Customer Care team at hello@orlunajewelry.com within 30 days of receiving your item.

Once your return request has been approved, we'll provide a prepaid return shipping label along with easy-to-follow return instructions.

Please note that returns sent without prior authorization cannot be accepted.

Return Eligibility

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Include all original packaging.
• Include the original GRA Certificate (if applicable).
• Show no signs of damage, alteration, or excessive wear.

Items that do not meet these requirements may not qualify for a refund.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.

We'll review the issue promptly and arrange a replacement or refund at no additional cost to you.

Exchanges

Need a different size or style?

We're happy to help.

Simply contact our Customer Care team, and we'll guide you through the exchange process to ensure you receive the perfect piece.

Refunds

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Depending on your financial institution, it may take a few additional business days for the funds to appear in your account.

If you haven't received your refund within 15 business days after approval, please contact us—we'll be happy to assist.

1-Year Warranty

Every Orluna piece is backed by our 1-Year Limited Warranty, covering manufacturing defects in materials or workmanship under normal wear.

If you experience a manufacturing issue within one year of purchase, simply contact our Customer Care team with your order number and photos of the item. We'll carefully assess the issue and, where applicable, repair or replace your jewelry.

Our warranty does not cover:

• Normal wear and tear.
• Scratches or accidental damage.
• Lost or stolen items.
• Damage caused by improper care, misuse, or unauthorized repairs.
• Natural aging of plated finishes over time.

For complete jewelry care instructions, please visit our Jewelry Care Guide.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Personalized jewelry.
• Engraved pieces.
• Custom-made designs.
• Gift Cards and eGift Cards.

If you have any questions before placing a custom order, our Customer Care team is always happy to help.

Need Assistance?

Our Customer Care team is here to help with any questions about your order, returns, exchanges, or warranty.

Email: hello@orlunajewelry.com

Phone: 778-505-2686

We aim to respond to all inquiries within one business day.