Shipping policy
At Orluna Jewelry, every order is thoughtfully prepared with the care and attention it deserves. We work hard to ensure your jewelry arrives safely and beautifully packaged, ready to be treasured.
Order Processing
Most orders are carefully prepared and shipped within 1–3 business days.
For custom-made or personalized pieces, additional production time may be required. Any extended processing time will be clearly noted on the product page before purchase.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Shipping Options
We proudly offer Free Standard Shipping on all orders.
Estimated Delivery Times (after dispatch)
- Free Standard Shipping: 6–10 business days
- Expedited Shipping: $35 USD (available at checkout)
Delivery times are estimates and may vary depending on your location.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to become available.
Shipping Delays
While we work with trusted shipping partners to deliver your order as quickly as possible, occasional delays may occur due to circumstances beyond our control, including:
- Carrier delays
- Weather conditions
- Customs clearance
- Public holidays
- Force majeure events
We appreciate your patience and understanding should these situations arise.
Delivery Responsibility
Please ensure your shipping address is accurate before completing your order.
Once your package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.
We recommend choosing a secure delivery location whenever possible.
If your tracking shows your package as delivered but you are unable to locate it, please contact our Customer Care team. While we cannot guarantee replacement for packages confirmed as delivered by the carrier, we'll gladly assist you in working with the shipping carrier to help locate your shipment.
International Orders
International orders may be subject to customs duties, taxes, or import fees determined by your country's customs authority.
These charges, if applicable, are the responsibility of the customer and are not included in the purchase price or shipping costs.
Need Assistance?
Our Customer Care team is always happy to help.
Email: hello@orlunajewelry.com
Phone: +1 (778) 505-2686
We aim to respond to all inquiries within one business day.